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Developmentally Disabled (DD) Children's Rehabilitative Services (CRS) Program (DD-CRS)

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Medicaid

Our Arizona DD-CRS Program offers a range of benefits for eligible members. Individuals with special health care needs may qualify based on medical condition and age. Members can see their specialists at one of our four clinics. They are located in Phoenix, Tucson, Flagstaff or Yuma. View coverage types below to see what benefits are offered.

More information on eligibility and enrollment can be found on the Arizona Department of Economic Security website.

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Benefits & Features

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Coverage Types

Individuals who qualify for DD-CRS have complicated health needs. We can put you in touch with someone who can answer your questions and and guide you. Call the number on this page to get in touch with one of our DD-CRS program specialists. The DD-CRS program is divided into two different coverage types

  • Partially Integrated-Behavioral Health. All CRS and behavioral health services are provided through UnitedHealthcare Community Plan. Primary care services are provided through the member's DD health plan.
  • CRS Only. All CRS services are provided through UnitedHealthcare Community Plan. Primary care services are provided through the member's DD or American Indian health plan. Behavioral health services are provided bythe member's RHBA or Tribal RBHA.

Get the care you need to be healthy — or to get better if injured or sick. Services will vary by the member’s coverage type and may include:

  • Medicines. Fill prescriptions at local pharmacies. 
  • Hospitalization. There are no copays for hospital care.
  • Transportation. We pay for rides to and from medical visits or the pharmacy.
  • Behavioral Health. We are concerned about how you feel with your mental health.

When you or your child have special and complex health care needs, you can depend on us. Our plan makes sure you get the specialized care, support and services that are needed. Services will vary by the member’s coverage type and may include:

  • Behavioral Health. Counseling, substance abuse counseling and other treatments are covered. Behavioral supports could include:
    • Behavioral health screenings, assessments and evaluations
    • Behavioral health prevention and health promotion
    • Living skills training and development
    • Supports to maintain employment
  • Care Coordination. Personal support from an experienced professional.
  • Asthma Support. Individual care to help control asthma or COPD.

Members recovering from a serious illness or surgery often need extra support.. Our plan includes the care and equipment needed to recover safely at home. Services will vary by the member’s coverage type and may include:

  • Personal Care. Services to aid healing after illness or injury. 
  • Equipment and Supplies. In-home medical and safety equipment are covered.

Sometimes members need a little extra help using their health plan. For those times, they can rely on:

  • Transportation. For DD-Partially Integrated BH members our plan provides trips to and from medical visits related to your CRS condition, trips to behavioral health visits and visits to the pharmacy.
  • For DD-CRS Only members our plan provides trips to and from medical visits and pharmacy visits related to your CRS condition.
  • Interpreters. Have an interpreter with you at your child's doctor visits.
  • Language Help. Translated materials are available at no cost.
  • Social Services. Sometimes a person's health and safety requires help from community programs. We help members connect to community services. Here they can get information about a variety of programs like:
    • Food and housing assistance
    • Community child care.
  • They can help members get much needed relief in many ways.
  • Member Services. Our member services team can help answer questions. They are available Monday - Friday from 8a.m. - 5p.m.

Care Management

Do you or a loved one have a serious health problem? If so, our care managers are in your corner. They can:

  • Explain medical terms in plain language.
  • Coordinate your doctor appointments.
  • Provide your care team with medical records. 

Your care manager can stay with you throughout the medical journey. He or she will:

  • Think beyond your medical needs.
  • Make sure you have support at home.

Services will vary by the member’s coverage type.

Choice of Doctor

All CRS members have the option of seeing their specialist at one of our four CRS clinics. They are located in Phoenix, Tucson, Flagstaff or Yuma.

Services will vary by the member's coverage type.

Dental Care

Our plan will cover dental care related to the member's CRS condition.

Services will vary by the member’s coverage type.

Equipment and Supplies

Your health and safety at home are important.

Our plan covers medical equipment ordered by your doctor. This can include supplies like: 

  • Hospital beds.
  • Oxygen tanks.
  • Walkers or wheelchairs.

Services will vary by the member’s coverage type.

Hearing Care

Our plan will cover hearing care related to the member's CRS condition.

Services will vary by the member’s coverage type.

Hospitalization

Services will vary by the member’s coverage type.

This plan pays for expenses related to a hospital stay according to the member’s coverage type.

This includes:

  • Nursing care.
  • Supplies and equipment.
  • Treatment and therapies.
  • Diagnostic tests and exams.

Partially Integrated-Behavioral Health members receive
hospitalization services for their CRS condition and behavioral health needs through UnitedHealthcare Community Plan CRS.

CRS Only Members receive hospitalization services for their CRS condition through UnitedHealthcare Community Plan CRS.

Interpreters

Your child’s doctor and you need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your child’s appointment.

We also have people at member services who speak more than one language. Chances are, we have someone who speaks your language.

Language Help

You can get information in your preferred language. Just ask. Then anything we write to you will only be in that language. This service is provided at no cost to you.  

Medicines

Our plan includes prescription drugs and refills. Coverage will vary by the member’s coverage type.

We also cover over-the-counter medicines with a written order from your doctor.

And we make getting your child’s medicine easy. You can fill your child’s prescriptions at:

  • Local network pharmacies.
  • Services that deliver right to your door.

Partially Integrated-Behavioral Health members receive pharmacy coverage for their CRS condition and behavioral health needs through UnitedHealthcare Community Plan CRS.

CRS Only Members receive pharmacy coverage for their CRS condition through UnitedHealthcare Community Plan CRS.

Member Services

Health insurance is complex. We can answer your questions simply and completely.

We help you find:

  • Doctors.
  • Pharmacies.
  • Hospitals or other health facilities.
  • Local resources.

Mental Health

Services will vary by the member’s coverage type.

Mental health is as important as physical health. 

Partially Integrated-Behavioral Health members will receive these benefits through UnitedHealthcare Community Plan CRS.  

  • Behavioral therapy.
  • Substance abuse treatment.
  • Medications.

CRS Only members can choose to receive these benefits through their Tribal RBHA.

NurseLine

NurseLine at 1-877-440-0255 available 24 hours per day / 7 days a week.

Respite Care

Partially Integrated Behavioral Health Members accessing behavioral health services can receive up to 600 hours per benefit year. (October 1st through September 30th)

Social Services

Sometimes a person’s health and safety requires help from community programs.

We help members connect to community services. Here they can get information about a variety of programs, like:  

  • Food and housing assistance.
  • Community child care.

They can help members get much needed relief in many ways. 

Transportation

Our plan provides trips to and from health care appointments.

CRS Only: Non-emergency transportation services through UnitedHealthcare Community Plan are available for a covered service related to the member's CRS condition. 

Vision Care

Our plan will cover vision care related to the member's CRS condition.

Children's Liaison Phone Numbers

  • DCS Children's Liaison: (602)255-1692
  • Foster Care Hotline - After Hours: (602) 246-5484

Resources for Foster and Adoptive Families

Member Resources

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Developmentally Disabled (DD) Children's Rehabilitative Services (CRS) Program (DD-CRS)

Individual & Family ACA Marketplace Plans Disclaimer
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Medical plan coverage offered by: UnitedHealthcare of Arizona, Inc.; Rocky Mountain Health Maintenance Organization Incorporated in CO; UnitedHealthcare of Florida, Inc.; UnitedHealthcare of Georgia, Inc; UnitedHealthcare of Illinois, Inc.; UnitedHealthcare Insurance Company in AL, KS, LA, MO, and TN; Optimum Choice, Inc. in MD and VA; UnitedHealthcare Community Plan, Inc. in MI; UnitedHealthcare of Mississippi, Inc.; UnitedHealthcare of North Carolina, Inc.; UnitedHealthcare of Ohio, Inc.; UnitedHealthcare of Oklahoma, Inc.; UnitedHealthcare of Texas, Inc.; and UnitedHealthcare of Oregon, Inc. in WA.  Administrative services provided by United HealthCare Services, Inc. or its affiliates.

1. The benefits described may not be offered in all plans or in all states. Some plans may require copayments, deductibles and/or coinsurance for these benefits. This policy has exclusions, limitations, reductions of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, review your plan documents, call or write your insurance agent or the company, whichever is applicable. Plan specifics and benefits vary by coverage area and by plan category. Please review plan details to learn more. This policy has exclusions, limitations, reduction of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, call or write your insurance agent or the company, whichever is applicable. By responding to this offer, you agree that a representative may contact you.

2. Virtual visits conducted by telephone or video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Data rates may apply. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members, and visit limits may apply. Check your benefit plan to determine if these services are available.

3. Walgreens discount valid until 12/31/23. Discount valid only for in-store purchases of eligible Walgreens brand health and wellness products by current members eligible for the United Healthcare discount program. Discount cannot be used online. For full list of Walgreens brand health and wellness products, please visit www.walgreens.com/Smartsavings.  Offer not available on the following items: photo orders, prescriptions, tobacco, dairy, alcohol, liquor departments, phone/prepaid/gift cards, money orders/transfers, transportation passes, lottery tickets, charitable donations, pseudoephedrine or ephedrine products, newspapers, magazines, stamps, home medical equipment and durable medical equipment products, pharmacy items and services, Prescriptions Savings Club membership fee, and items or services submitted to insurance for reimbursement or where otherwise limited by law. Walgreens reserves the right to discontinue the offer at its discretion.

4 CO specific: $3 copays for Preferred generic drugs or something similar. 

Last Updated: 03.06.2023 at 12:34 PM CST

Disclaimer information
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Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711,) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

UnitedHealthcare Connected® (Medicare-Medicaid Plan)

UnitedHealthcare Connected® (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-800-256-6533, TTY 711, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

es un plan de salud que tiene un contrato tanto con Medicare como con el programa MassHealth (Medicaid) para proporcionar los beneficios de ambos programas a sus miembros.

 

UnitedHealthcare Connected benefit disclaimer 

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call 1-866-633-4454, TTY 711, 8 am - 8 pm., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free. You can call Member Engagement Center and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers. 

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-866-633-4454, TTY 711, de 8am. a 8pm, hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. - 8 p.m., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free.

You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.

Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of non-english disclaimer

ATTENTION: If you speak an alternative language, language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711, or use your preferred relay service.

ATENCIÓN: Si habla Español, hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711, o utilice su servicio de retransmisión preferido

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected® has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important provider information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 888-638-6613 TTY 711, or use your preferred relay service.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non- contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

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