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Medicaid or Children’s Health Insurance Program (CHIP) Questions?

Arizona

AHCCCS Complete Care
1-800-348-4058    TTY 711
Monday - Friday, 8 am to 5 pm, local time

Developmental Disabilities Program
1-800-348-4058    TTY 711
Monday - Friday 8 am to 5 pm, local time

Long Term Care
1-800-293-3740   TTY 711
Monday - Friday 8 am to 5 pm, local time

KidsCare
1-800-348-4058   TTY 711
Monday - Friday, 8 am to 5 pm, local time

California

California Medi-Cal

UnitedHealthcare Medi-Cal is no longer active as of January 1, 2023. If your question is regarding services received prior to January 1, 2023, please visit our Frequently Asked Questions. To lean more about your health plan choices call Health Care Options at 1-800-430-4263  for TTY 1-800-430-7077 Monday – Friday 8 am to 6 pm, local time or go to www.healthcareoptions.dhcs.ca.gov. You may contact the Ombudsman at 1-888-452-8609 Monday – Friday 8 am to 5 pm, local time, or by email  MMCDOmbudsmanOffice@dhcs.ca.gov. 

Colorado

Rocky Mountain Health Plans RAE

Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time. 

 

Rocky Mountain Health Plans PRIME

Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time. 

 

Rocky Mountain Health Plans Child Health Plan Plus (CHP+)

Call Member Services at 1-877-668-5947, TTY 711. We are open Monday - Friday, 8 am – 5 pm, local time. 

Florida

Medicaid (MMA)
1-888-716-8787     TTY 711
7 days a week, 24/7

Health and Home Connection
1-800-791-9233    TTY 711
Monday - Friday, 8 am to 7 pm, local time

Medicaid (MMA) and LTC
MMA - 1-888-716-8787  TTY 711
LTC - 1-800-791-9233  TTY711
Monday - Friday, 8 am to 8 pm, local time

Hawaii

QUEST Integration Program
1-888-980-8728    TTY 711
Monday - Friday, 7:45 am to 4:30 pm, local time

Indiana

Hoosier Care Connect
1-800-832-4643   TTY 711
Monday - Friday, 8 am to 8 pm, local time

Kansas

KanCare
1-877-542-9238   TTY 711
Monday - Friday from 8 am to 6 pm, local time

Kentucky

Community Plan
1-866-293-1796   TTY 711
Monday - Friday from 7 am to 7 pm, local time

Louisiana

Healthy Louisiana Plan
1-866-675-1607   TTY 711
Monday - Friday from 7 am to 7 pm, local time

Maryland

HealthChoice
1-800-318-8821   TTY 711
Monday - Friday, 8 am to 7 pm, local time

Michigan

Healthy Michigan Plan
1-800-903-5253   TTY 711
8 am to 8 pm, local time, 7 days a week

Community Plan
1-800-903-5253   TTY 711
8 am to 8 pm local time, 7 days a week

Minnesota

Families and Children Medical Assistance
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 am to 6 pm, local time, Monday - Friday

MinnesotaCare
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 am to 6 pm, local time, Monday - Friday

Mississippi

MississippiCAN
1-877-743-8731   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 am to 5:30 pm, local time
Wednesday from 7:30 am to 8 pm, local time
First Saturday and Sunday of each month from 8 am to 5 pm, local time

Mississippi CHIP
1-800-992-9940   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 am to 5:30 pm, local time
Wednesday from 7:30 am to 8 pm, local time
First Saturday and Sunday of each month from 8 am to 5 pm, local time

Missouri

MO HealthNet Managed Care
1-866-292-0359   TTY 711
Monday - Friday, 8 am - 5 pm, local time

Nebraska

Heritage Health 
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 am to 7 pm CST, 6 am to 6 pm, MST
Heritage Health Enrollment Center
1-888-255-2605

Heritage Health Adult Expansion
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 am to 7 pm CST, 6 am to 6 pm MST 
Heritage Health Enrollment Center
1-888-255-2605

Nevada

Health Plan of Nevada Medicaid 
1-800-962-8074  TTY 711
Monday - Friday 8 am to 5 pm, local time 

Health Plan of Nevada - Nevada Check Up
1-800-962-8074  TTY 711
Monday - Friday 8 am to 5 pm, local time 

New Jersey

FamilyCare
1-800-941-4647   TTY 711
24 hours a day, 7 days a week

New York

Community Plan
1-888-617-8979   TTY 711
Monday - Friday 8 am to 8 pm, local time

Wellness4Me
1-888-617-8979   TTY 711
24 hours a day, 7 days a week

Essential Plan
1-888-617-8979   TTY 711
Monday - Friday 8 am to 6 pm, local time

Dual Advantage
1-888-565-8170   TTY 711
8 am to 8 pm, local time, 7 days a week

Child Health Plus
1-800-493-4647  TTY 711
Monday - Friday, 8 am to 6 pm, local time

North Carolina

Community Plan
1-800-349-1855   TTY 711
Monday - Friday 8 am to 5 pm, local time, Excluding State Holidays

Ohio

Community Plan
1-800-895-2017   TTY 711
Monday - Friday, 7 am to 7 pm, local time

Connected® for MyCare Ohio
1-877-542-9236   TTY 711
Monday, Tuesday, Thursday, Friday: 7:30 am to 5:30 pm, local time
Wednesday: 7:30 am to 8 pm, local time
First Saturday of each month: 8 am to 5 pm, local time
First Sunday of each month: 8 am to 5 pm, local time

Pennsylvania

Community Plan for Families
1-800-414-9025   TTY 711
Monday - Friday, 8 am to 5 pm, local time

Community Plan for Kids
1-800-414-9025   TTY 711
Monday - Friday, 8 am to 5 pm, local time

Rhode Island

Rhody Health Partners
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

Rhody Health Partners ACA Adult Expansion
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

RIte Care
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

Children with Special Health Care Needs
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

Tennessee

Community Plan
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

CoverKids
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

Texas

STAR
1-888-887-9003  TTY 711
Monday - Friday, 8 am to 8 pm, local time

STAR+PLUS
1-888-887-9003  TTY 711
Monday - Friday, 8 am to 8 pm, local time

STAR Kids
1-877-597-7799  TTY 711
Monday - Friday, 8 am to 8 pm, local time

Children's Health Insurance Program (CHIP)
1-888-887-9003  TTY 711 
Monday - Friday, 8 am to 8 pm, local time

Connected® (Medicare-Medicaid Plan)
1-800-256-6533  TTY 711 
Monday - Friday, 8 am to 8 pm, local time

Virginia

Commonwealth Coordinated Care Plus  (CCC Plus)
1-844-752-9434  TTY 711
7 days a week from 8 am to 8 pm, local time

Community Plan of Virginia - Medicaid (TANF/Medicaid Expansion)
1-844-752-9434  TTY 711
7 days a week from 8 am to 8 pm, local time

Community Plan of Virginia  FAMIS
1-844-752-9434  TTY 711
7 days a week from 8 am to 8 pm, local time

Washington

Washington Apple Health (Medicaid)
1-877-542-8997  TTY 711
Monday - Friday, 8 am to 5 pm, local time

Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
1-877-542-8997  TTY 711
Monday - Friday, 8 am to 5 pm, local time

Washington Healthplanfinder 
1-855-923-4633
TTY/TTD 1-855-627-9604

Wisconsin

BadgerCare Plus
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Medicaid SSI
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Need information about our Dual Special Needs plans for those who have Medicaid and Medicare? Contact UnitedHealthcare by phone, online or by mail.

Phone

1-844-812-5967 TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.

Already a member? Call the number on the back of your member ID card.

Mail

UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769

Meet with an agent

Complete the following form and a UnitedHealthcare Sales Representative will contact you.

Find the right health insurance for you or someone else

Answer a few simple questions to find the right plan.

Plan eligibility tool
Disclaimer information
(scroll within this box to view)

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711,) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

UnitedHealthcare Connected® (Medicare-Medicaid Plan)

UnitedHealthcare Connected® (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-800-256-6533, TTY 711, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

es un plan de salud que tiene un contrato tanto con Medicare como con el programa MassHealth (Medicaid) para proporcionar los beneficios de ambos programas a sus miembros.

 

UnitedHealthcare Connected benefit disclaimer 

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call 1-866-633-4454, TTY 711, 8 am - 8 pm., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free. You can call Member Engagement Center and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers. 

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-866-633-4454, TTY 711, de 8am. a 8pm, hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. - 8 p.m., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free.

You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.

Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of non-english disclaimer

ATTENTION: If you speak an alternative language, language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711, or use your preferred relay service.

ATENCIÓN: Si habla Español, hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711, o utilice su servicio de retransmisión preferido

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected® has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important provider information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 888-638-6613 TTY 711, or use your preferred relay service.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non- contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

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