Minnesota Special Needs BasicCare (SNBC) Medicaid Only

If you have questions about your health plan, please call us. Our toll-free Member Services number is 1-888-269-5410, TTY 711 or use your preferred relay service. We are open Monday through Friday, 8 am to 6 pm, local time. 

Search for a Provider

Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week: 1-800-718-9066, TTY 711. 

Our nurses will:

• Listen to symptoms. 
• Help with self-care. 
• Advise you about getting care at a doctor visit or an urgent care center. 
• Help you know when to go to the emergency room.

myUHC.com/CommunityPlan/MN is your secure member website. See your covered benefits, search for providers, view your member handbook and much more.

It’s designed for people on the go and includes many of the same features as the member website. Find it at the App Store or Google Play.

Non-emergency medical transportation (NEMT) is available.  

If you are having an emergency, call 911.

Rides are available to these appointments:

Rides are also available to these social services locations:

Call 1-888-444-1519 to schedule your ride. Available 24 hours a day, 7 days a week.

Need an interpreter or to check your eligibility? Call Member Services at 1-888-269-5410, TTY 711 or use your preferred relay service.

Have the following information ready when making your ride request:

• Full name, member ID (number), home address, and date of birth
• Current phone number
• Date, time, and type of appointment
• Address and phone number for pick-up and drop off

Tips to make your ride request successful:

• Call at least 2 business days before your trip
• Urgent trips for same day or next day trips are not guaranteed
• Let us know if you have special needs, like a wheelchair
• If you need to reschedule your ride, call 1-888-444-1519 as soon as possible

Reasons rides may not be scheduled:

• No active medical coverage
• Location request to a non-covered service
• You own a working vehicle

Return ride tips:

• Call 1-888-444-1519 when ready for pickup
• Pick up will be within 1 hour of call. If past 1 hour, call 1-888-444-1519
• Driver will take you back home

 FAQs:

• Limited distance to locations (30 miles from home to primary care appointment and 60 miles from home to specialty care appointment)
• Be ready for pick up 1 hour before scheduled pick up time
• If scheduled ride is 5 minutes late, call 1-888-444-1519
• To cancel your ride, call 1-888-444-1519
• Rides include public transportation
• Bus passes (including monthly) may be offered for trips
  • If bus pass required, bus pass will be mailed to you in 5-7 days
• If trip is needed in 2 business days, replacement bus pass may be mailed or, if appropriate, other mode of transportation provided
• Will receive reminder call(s) for rides

Quit Using Tobacco or Vaping Products 

Quitting is hard, but we can help. Did you know that 20 minutes after you quit, your heart rate drops to a normal level? And within 24 hours after quitting the carbon monoxide level in your blood drops to normal.

Talk to your doctor about quitting. Or call 1-800-QUIT-NOW (1-800-784-8669) to get free coaching, counseling and supplies to help you quit. Quitting - Tobacco Prevention and Control - Minnesota Department of Health (state.mn.us)

UnitedHealthcare Community Plan provides member materials to you in a language or format that makes it easier for you to understand. Our provider network includes many doctors who are multilingual. Our provider directory shows which languages doctors speak. Additionally, many of our Member Services Advocates speak multiple languages, so when you call, they will be able to help you or connect you with our interpreter service which covers more than 170 languages. 

If you have trouble hearing over the phone you can use a text telephone. This free service allows persons with hearing or speech disabilities to place and receive telephone calls. Call 711, give them the Member Services number, 1-888-269-5410, and they will connect you to us. 

You can also get information in large print, Braille, or audio tapes. We can also assist with interpreter services, including American Sign Language. To ask for help, please call us Monday through Friday, 8 am to 6 pm Local Time. 

Our toll-free Member Services number is 1-888-269-5410, TTY: 711.

Child and Teen Checkups (C&TC)

Covered Child and Teen Checkups (C&TC) preventive health visits include:

• Growth measurements
• Health education
• Health history including nutrition
• Developmental screening
• Social-emotional or mental health screening
• Head-to-toe physical exam
• Immunizations
• Lab tests
• Vision checks
• Hearing checks
• Oral health, including fluoride varnish application

Notes:

C&TC is a health care program of well-child visits for members under age 21. C&TC visits help keep kids healthy and can provide more support, if needed. How often a C&TC is needed depends on age:

• Birth to 2 1/2 years: 0–1, 2, 4, 6, 9, 12, 15, 18, 24 and 30 months
• 3 to 21 years: 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19 and 20 years

Starting at age 11, each visit may include one-on-one time with the healthcare provider. This gives time for questions and discussion about health needs and goals and helps children and young adults learn to manage their own health.

Members under age 21 should contact their Primary Care Clinic to schedule C&TC well-child and preventive health visits.

myUHC.com is a member and family resource site for UnitedHealthcare Community Plan members. This site provides confidential access to professional care, self-help programs, interactive tools, and educational resources to help with life’s changes and challenges. 

The website supports the following areas: personal life, mind & body, and crisis support. 

Personal Life 

• Parenting
• Relationships
• School & Education
• Well-Being Mind & Body
  
• Mental Health
• Recovery & Resiliency
  
• Substance Use Disorder/Addiction

Mind & Body 

• Mental Health
• Recovery & Resiliency
  

Crisis Support

• Abuse
• Addiction
• Financial Relief
  
• Helping a loved one with a mental health crisis
• Suicide Prevention
  

Getting to the doctor when you are healthy is important. We have guides to help you know what to expect at each well visit. You can also talk to a Member Services Advocate for support and information.

We also have helpful guides for most health problems and conditions. You can also talk to a Member Services Advocate for support and information.

myUHC.com provides condition-specific and general preventative care topic centers. The centers contain articles, guides, health calculators, resources, self-help programs, videos, and assessments and more. 

See below for a list of topics. 

Well-Being 

• Aging
• Brain Health
• Coping

UnitedHealthcare offers many brochures about health conditions. Talk to your Member Services Advocate about any health needs that you have. We can send you helpful information. We can also connect you with a Care Manager who can help you create a plan of care and make sure you get all the services you need.

Advance directives are instructions you give about your future medical care in case there is a time you can’t speak or make decisions for yourself. They help your family and physician understand your wishes. 

With advance directives, you can: 

• Let your doctor know if you would or would not like to use life-support machines 
• Let your doctor know if you would like to be an organ donor 
• Give someone else permission to say “yes” or “no” to your medical treatments 

Advance directives are only used if you can’t speak for yourself. It does not take away your right to make a different choice if you later become able to speak for yourself. 

You can make an advance directive by: 

• Talking to your doctor and family 
• Choosing someone to speak or decide for you, known as a health care representative 
• Creating a Power of Attorney and/or Living Will

You can look at a variety of forms on the Minnesota State Department of Health website.

UnitedHealthcare offers many brochures about health conditions. Talk to your Member Services Advocate about any health needs that you have. We can send you helpful information. We can also connect you with a Care Manager who can help you create a plan of care and make sure you get all the services you need.

The UHC Community Plan of Minnesota covers medical, behavioral, pharmacy, vision, and dental services. The plan can also help you get a ride to your appointments.

We serve members who are signed up for Medical Assistance (Medicaid) and MinnesotaCare. This includes members who live in Anoka, Carver, Dakota, Hennepin, Ramsey, Scott, and Washington counties. Our goal is to make sure everyone gets high quality healthcare and has access to things like food and housing. Learn more about our Quality Improvement Program.

If you want to keep your benefits you must renew your Minnesota Medical Assistance. This is called redetermination.  

You must remain Minnesota Medical Assistance eligible to stay in the UnitedHealthcare Community Plan of Minnesota program.

To renew UnitedHealthcare Community Plan of Minnesota Members can visit https://mn.gov/dhs/people-we-serve/adults/health-care/health-care-programs/programs-and-services/renewal-reporting-changes.jsp for more information about renewals. 

If you have questions about renewal:

• Call the DHS Information Desk at 651-431-2000 (TTY/TDD service: 800-627-3529) or use your preferred relay service
• Minnesota Health Care Program (MHCP) enrolled members may call the Member Help Desk at 651-431-2670 or 800-657-3739
  
• Use the multilingual referral lines if you request assistance in languages other than English

If you have questions about renewal, you can also call United Healthcare Community Plan Member Services at 1-888-269-5410 TTY 711 or your preferred relay service. 

We want to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-888-269-5410, TTY 711.

If you are not happy with the response from a Member Services Advocate, Care Manager or Member Services, you may file a grievance. You may file a complaint or grievance against us (the health plan) or a provider with us at any time.

Members may file a grievance verbally with their Member Services Advocate from 8 am to 6 pm, Local Time, Monday through Friday, at 1-888-269-5410, TTY 711. All members can file a grievance through this process.

In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.

You have other rights that include appeals and a State Appeal (Fair Hearing with the state). For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.

We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. View a copy of our Notice of Privacy Practices.