Medicaid As Seen Through the Eyes of Beneficiaries

Health care is a dynamic industry. Continual evolution in policy, medical advancements, and consumer trends means change is a constant. Government programs are often the test ground for some of the most innovative strategies in health care. This is driven, in large part, by the need to find sustainable solutions to complex medical, social, and societal challenges with limited resources.

UnitedHealthcare Community & State has been partnering with states for more than 40 years. During this time, we’ve learned a lot about our partners’ goals, challenges, and opportunities. We’ve seen how collaboration on program design creates success. We’ve also learned a lot from those we serve or seek to serve.

This report highlights findings from extensive consumer research with individuals across the country who are eligible for Medicaid or enrolled in Medicaid. Many of these individuals aren’t members of UnitedHealthcare Community Plan.