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Don’t miss out on important NC Medicaid benefit updates!
Make sure your local Department of Social Services (DSS) has your correct contact information.
Did you know an enhanced ePASSaccount lets you update your address and other information forMedicaid online? Without having to call or visit your local Department of Social Services (DSS). ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. To set up an ePASS account all you need is a computer or mobile device (like your phone), go to epass.nc.gov and follow the steps.
If there have been no changes to your personal information, no action is needed.
Is Your Address Up to Date?
Make sure you do not miss information about your Medicaid coverage. Visit or call your local DSS to update your address and contact information. A list of DSS locations can be found here: ncdhhs.gov/localdss
As a member of UnitedHealthcare Community Plan of North Carolina, you’ll get extra benefits that some plans don’t offer. To learn more about what those extras are, click here or call our Member Services team at 1-800-349-1855, TTY 711 if you have any questions.
Hello, North Carolina
We’ve got you covered with low or no cost options from UnitedHealthcare
Helping people is at the heart of all we do
Get the Plans that get you more. All North Carolinians deserves affordable health care, including you. That includes adults, people with disabilities, pregnant women and children. UnitedHealthcare has services and extras that can make a real difference in your life.
We offer many plans to help North Carolinians get healthy. And stay healthy. Including Medicaid Plans and Exchange Plans.
Plus, we offer one of the largest provider networks in North Carolina. Which gives you more options to choose the doctors and specialists that fit your health care needs.
See why people choose UnitedHealthcare in North Carolina
- Regardless of the plan you choose, you'll get the care you need at UnitedHealthcare.
- Large variety and network of doctors/ providers
- No cost virtual visits
- Low or no cost prescriptions
- View the video on the right to learn more about the NC Medicaid.
- Learn More about open enrollment for North Carolina
- Stay informed about Coronavirus (COVID-19)
It’s your health. It’s your choice.
Everyone deserves affordable health care, including you.
That includes working adults, people with disabilities, pregnant women and children.
If that’s you, check out UnitedHealthcare Community Plan Medicaid.
We have the Medicaid services and extras that can make a real difference in your life. All at no cost to you.
- Find a doctor you trust in our network.
- Unlimited doctor visits for adults.
- Vision coverage.
- Transportation to and from doctor appointments.
- 24/7 NurseLine to answer your health questions.
Sometimes, you might need a little extra help. Get extras not covered by Medicaid.
- Earn rewards for keeping you and your baby healthy.
- Earn gift cards for getting preventative services.
- Support and treatment to reach a healthy weight.
- Members 18 and older can get free GED Exam Voucher and materials(up to $160).
We also offer resources to help you make the most of your plan. Including:
- Member Advocates
- Social Services Support
- Nutrition Coaching
- Health Education Tools
- Care Management
Visit NC medicaidplans dot gov for more information.
Helping you live a healthier life.
We are here for you, North Carolina
Remember to choose UnitedHealthcare Community Plan.
And get the Plan that gets you more.
To learn more about UnitedHealthcare Community Plan, visit UHCCommunityPlan.com forward slash NC.
North Carolina health plans as low as $0 cost
UHC NC Medicaid Plans:
- Low - or no cost
- Pregnant women and children
- Low income individuals and families
- All ages
- Blind and disabled Individuals
NC Individual & Family ACA Marketplace Plans:
- $0 Unlimited primary care1
- $0 Unlimited virtual urgent care1, 2
- $3 Tier 1 prescriptions at Walgreens1, 3, 4
- $100 Member rewards for Walgreens, Walmart, or Amazon3
We Cover North Carolina
With one of the widest networks in North Carolina, UnitedHealthcare is proud to offer health care coverage to over 1.4 million North Carolinians through Medicaid, Medicare, Exchanges and Commerical plans, for over 30 years.
Medicaid: More for You in 2023
As a UnitedHealthcare NC Medicaid member, you’ll get extra benefits that some plans don’t offer.
- Member Rewards for healthy actions
- Healthy First Steps Rewards for new moms
- Youth Club Memberships
- Rides to medical and non-medical sites
- WW (formerly Weight Watchers)
You can talk to health care providers through your phone or computer for a variety of care needs, including routine or urgent needs.
Here is a short video about virtual visits and how they work.
Exchange Plans in 2023
UnitedHealthcare is offering individual and family plans in North Carolina that are designed to provide the best possible coverage at an affordable price.
- Up to 6 $0 virtual urgent care and virtual primary care visits
- Digital fitness classes at no additional cost
- $3 copays on Tier 1 generic drugs at Walgreens
If you do not qualify for Medicaid or Dual Special Needs Plans, the Exchange Plans may be right for you. We have plan choices in all three metal levels - bronze, silver and gold. Our friendly and experienced team can help with any questions.
UnitedHealthcare Mobile App
This free mobile app will allow you to access key information on the go. You can search for nearby doctors, view your member handbook or view your member ID card.
The UnitedHealthcare mobile app can be downloaded to an Apple® or Android® smartphone or tablet.
Support Healthy Living
Regardless of which UnitedHealthcare plan you enroll in, we offer several supports to help you live a healthier life:
- Wellness Rewards (NC Medicaid)
- Prenatal and Healthy Child Rewards (NC Medicaid)
- Post-discharge meal programs (NC Medicaid)
- Special programs for long-term conditions (NC Medicaid)
Healthy weight. Getting exercise.
Exercising - and being active - is important in helping lose weight and maintain a healthy weight. Be sure to talk to your doctor or provider before starting any exercies or weight-loss program
Try to get 60 minutes or more of exercise every day. If you're not able to get to the gym, don't worry. Below are ideas you can do at home.
Move! Dancing to your favorite tunes can help you burn more than 300 calories an hour.
If you do play video games, play games where you have to move. You don’t even have to leave the house. Try exercises like jumping jacks, marching in place, going up and down stairs, push-ups or sit-ups at home.
Walk! Take a walk with a friend outside. Walk your dog or your neighbor’s dog, or walk your cat! Instead of driving, walk or bike to school or a friend’s house.
Clean! Vacuum your room. Wash the car. Mow the lawn. Your parents will be happy, and it’s another chance for you to get more exercise, and maybe even have some fun.
Unplug! Limit your time watching TV or using your smartphone, computer or other device. Keep screen time to less than two hours a day. When you do watch TV or use your phone – try marching in place or exercising while you watch/play.
Depression is a real illness. It can be treated.
You can feel like yourself again. Depression is an illness like diabetes or heart disease. The first step is to accept that you need help. The second step is to talk to your doctor or provider.
Note: If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away.
- Call 911 or
- Call the National Suicide Prevention Lifeline for 24/7, free and confidential support. Call 1-800-273-8255 and 1-800-799-4889 (TTY)
Common signs of depression can include:
• Feeling unhappy, down or sad every day or feeling worthless, guilty, helpless or hopeless.
• Loss of interest in hobbies, activities and people you once enjoyed.
• Trouble sleeping or sleeping more than usual, or feeling tired, weak or low in energy.
• Loss of appetite or eating too much.
• Having trouble concentrating, remembering or making decisions.
• Thinking or talking about suicide.
Find out more online at liveandworkwell.com.
Learn about plan types
Medicaid is health insurance for people with low incomes. You might be able to get Medicaid if you're pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It's important to know that Medicaid rules and coverage differ from state to state.
Exchange plans, also known as the Health Insurance Marketplace (R) plans, help individuals, families, and small businesses shop for and enroll in affordable healthcare coverage. Whether you qualify for these programs depends on your expected income, household members, and other information.