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UnitedHealthcare Personal Assist™


The Personal AssistTM plan is no longer accepting new enrollments and will be closing effective September 1, 2019. To select a new plan or other assistance with your coverage please call New York Medicaid Choice at 1-888-401-MLTC (1-888-401-6582) (TTY users: 1-888-329-1541), or your care manager at 1-877-512-9354.

Benefits & Features

Well and Sick Care

Get the care you need to be at your best – or to get better if you are injured or sick. That includes:

  • Transportation. We provide rides to and from medical visits.
  • Vision. Covers eye exams and eyeglasses every two years.
  • Dental. We cover cleanings, checkups and dental work.
  • Foot Care. More covered visits to keep your feet healthy.
  • Therapies. Physical, occupational, speech or more are covered.

Make sure your sight, smile and hearing are at their best. Benefits include:

  • Vision. Covers eye exams and glasses every two years.
  • Dental. We cover cleanings, checkups and dental work.
  • Hearing. Tests, checkups and hearingaids, if needed, are provided.

Get the medical care and equipment you need to live at home. Benefits include:

  • Care Coordinator. Someone to get you the services you need to recover safely.
  • Personal Care. Services to help you heal after illness or injury.
  • Home Meal Delivery. If you can’t safely make meals, we'll provide them.
  • Equipment and Supplies. In-home medical and safety equipment are covered.
  • Nurse Visits. Care after surgery or illness to recover at home.

Sometimes you might need a little extra help using your health plan. For those times, you can rely on:

  • Transportation. We pay for rides to and from medical visits or the pharmacy.
  • Member Services. Your benefit questions are answered 24/7.
  • Adult Day Care. Friendship and social activities in a safe setting.
  • Emergency Response System. Sends an urgent request for someone to check on you.
  • Respite Care. In-home help to give your caregiver a rest.
  • Nutrition Coaching. Helpful advice to improve your diet.

Adult Day Care

Companionship is important. Adult day care provides care and companionship for seniors who need extra help during the day.

Caregivers also benefit, knowing their loved one is well cared for and safe during the day.

Adult day care can provide:

  • Social connections and friendship.
  • Bathing and personal care.
  • Meals.

Asthma and COPD Care

Individual care to help control asthma, allergies or COPD symptoms.

Do you have trouble managing asthma, allergies or COPD symptoms? A nurse who specializes in breathing issues can really help. You'll get a customized treatment plan and medicine to:

  • Manage flare-ups.
  • Reduce symptoms.
  • Let you stay active.

Care Coordinator

Our members' safety at home is our priority. That is why we conduct home visits for those needing extra help to stay at home.

During this visit, we:

  • Understand your personal needs.
  • See if your home needs minor modifications, such as ramps and bathroom safety devices.
  • Set up emergency monitoring.
  • Arrange for personal care attendants.

Choice of Doctor

With the Personal Assist Plan, you can keep your current primary care physician (PCP), who is your main doctor.

You get physician services by using your New York State Medicaid benefits card. Be sure your PCP accepts regular Medicaid.

Dental Care

Checkups and emergency care are covered.

Exams and cleanings every six months help keep teeth and gums strong and healthy. If there is a dental problem that needs to be fixed, that’s covered as well.

Durable Medical Equipment

Your health and safety at home are important.

Our plan covers medical equipment ordered by your doctor or case manager. This can include supplies like:

  • Diabetic supplies.
  • Hospital beds.
  • Wheelchairs or walkers.

Emergency Response System

If you are at risk for a fall or sudden illness, an emergency call system can really help. It sends an urgent request for someone to check on you and help you.

Foot Care

We provide the exams needed to help keep your feet in great shape. And diabetes, good foot care can help prevent much more serious problems.

Our podiatry coverage includes:

  • Routine foot exams.
  • Tips about foot care and choosing the right shoes.
  • Information about nerve damage warning signs.

Hearing Care

Trouble hearing can affect your everyday life in many ways. Our plan includes services and support to help protect your hearing.

Our plan covers:

  • Exams, therapy and tests.
  • Hearing aids.

Home Meal Delivery

Good nutrition is essential to good health.

Yet you may not be able to safely fix meals for yourself at home. So we’ll arrange for home meal delivery.

In-Home Care

After surgery or a serious illness you may need extra help with day-to-day tasks like cleaning, cooking or dressing. You may even need an in-home medical visit to check on how well you are healing. With approval, our plan covers:

  • In-home medical visit.
  • Medical equipment like hospital beds, walkers or wheelchairs.
  • Disposable medical supplies

Member Services

Sometimes you might need a little help understanding your health care options. With us, you have someone you can call 24/7. We'll answer your questions simply and completely.

We can also help you find:

  • Home care providers.
  • Dentists and vision providers.
  • Adult day health centers.

No Copays

You will not have a copayment for care and services covered by our plan.

Nurse Visit

Sometimes you may need continued care after you leave the hospital or urgent care.

If your health is at risk after a serious illness, surgery or injury, a nurse will visit you at home to:

  • Provide medical care for you.
  • Answer your questions and concerns.

Nutrition Coaching

Healthy eating goes a long way to helping you stay at your best.

A nutritionist can meet with you to review your eating habits and food choices.

You'll come away with new ideas for:

  • Making good choices for quick meals and snacks.
  • Preparing healthy meals on a budget.

Personal Care

Sometimes the basics are hard to do yourself after an illness or injury.

If needed, we provide someone to help with:

  • Dressing.
  • Bathing.
  • Feeding.

Respite Care

Do you have family members or friends who care for you at home?

If so, we want to support their hard work too. That's why we provide respite care to give your caregivers a rest. Respite care offers caregivers time away from their loved one who is ill or has special care needs.


Physical, respiratory, or occupational therapy can help you be your best.

Or help you recover from an illness or injury. Our plan includes additional therapy inside and outside of the home to help you get better.


Our plan provides non-emergency medical transportation to and from health care appointments.

That includes trips to:

  • Doctor and therapy visits.  
  • Urgent care centers.
  • Diagnostic testing. 

Vision Care

See life more clearly with routine eye exams and glasses, if needed.

We also include:

  • Prescription lenses.
  • Medicaid approved frames.
  • New eyeglasses every two years.

This benefit is offered by March Vision Care.

Member Resources

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UnitedHealthcare Personal Assist™